Best Practices Guide for Business Express Customers
At Washington Financial, we understand the importance of keeping your information safe from cyber criminals. While we are constantly and proactively working to keep your accounts secure, it is also up to you to create a safe environment to protect your accounts from unauthorized access and fraudulent activity.
As each business and organization is unique and operates differently, additional security measures may be necessary based on your level of risk. We recommend that you establish internal controls and periodically perform a risk assessment to determine if your controls are sufficient given your level of risk. We also recommend that you educate your employees on these online security best practices.
- Monitor your accounts on a daily basis. If you notice suspicious transactions or believe your account has been compromised, contact us immediately at 724.222.3120.
- Consider using our Positive Pay and ACH Debit Block solutions to help protect your accounts from check and ACH fraud.
- Set up email or text alerts so you are notified of your current balance, password changes, large transactions that impact your account, etc.
- Use a dedicated, secure workstation for online banking transactions. This workstation should not be used to access web browsing, email, or social media.
- Never access online banking from an internet cafÃ©, public library, or non-secured wireless network as they can contain malware that captures your login credentials.
- Use strong passwords that include upper and lower case, numbers and symbols.
- Avoid using commonly known information such as birthdays, family names or pet names, and change your passwords frequently.
- Do not share your login, password, secure token or any other information that allows access to your online banking account. Never leave them in an area that is not secure.
- Avoid using automatic login features and do not save passwords on your computer.
- Do not leave your computer unattended while logged in to online banking.
- Always secure the computer when not in use or when leaving your desk.
- Use automatic updates to keep operating systems and anti-virus programs updated with the latest patches and security updates.
- Require dual approval for funds transfers, including ACH and wire transfers, to not only protect your account from cyber fraud, but also employee fraud.
- For customers who originate ACH transactions: keep informed of your responsibilities as outlined in the Automated Clearing House (ACH) Origination Agreement Section 2.9 Methods of Transmission; Security Procedures; Customer's Responsibility for Controls.
- Business owners/managers with multiple online banking users should run activity reports for each user and periodically review.
- Do not click any links or open an attachment from a suspicious email.